Our Terms and Conditions

All sizes quoted are approximate. All product measurements are nominal. Weight, measurements and colours are all approximate and may vary slightly due to the nature of the products.

Any faulty goods must be reported to Slabs ‘R’ Us Ltd., within 7 days, this is not a guarantee that the product will be replaced if it is deemed that the customer is responsible for the fault.

If the product is an item supplied by a third party, then any faults/complaints will be handed over to that company and will be dealt with under their complaints procedure and we can not be held responsible or liable for this, and for any outcome reached.

If the goods have been laid, installed or treated with any additional products, we accept not responsibility for any cost incurred, damage or returns, and we do not offer a cash refund, or a relaying / uplifting service.  Be sure that the product you have chosen is suitable for the project you are planning before ordering and more importantly before laying has commenced.  We cannot accept liability for any product if upon inspection it is proven that the defect ought to have been evident prior to laying/installation.

We strongly recommend installing items asap after purchase and not storing them for periods of time.  This may exacerbate weathering, discolouration, etc and we cannot be held responsible for any issues that occur.

The British Standard recommends that a slurry primer should be applied to the underside of all paving prior to laying to improve adhesion.  

We will not take any responsibility or liability in respect of products being used for any purpose other than those for which they were intended by the manufacturers eg: concrete posts are suitable for a maximum height of a 6ft fence in total, anything above this height could cause structural problems, which we are not liable for.

It is necessary to refrain from walking on the patio for at least 48 hours after the jointing has been completed and the mortar has set, thus avoiding any loosening of slabs. If we are asked to return to rectify any problems, a charge may be made if it is deemed that the customer is responsible for the fault.

All timber is pre-treated at the time of sale. The treatment used should protect the timber against wood destroying insects and wood rotting fungi.  When working with the timber PPE should be worn.  Do not use treated wood under circumstances where the preservative may become a component of food, animal feed or beehives or in contact with a drinking water supply.  Do not use preserved wood for mulch.  Full content details of the treatment used are available on request.

Wood is an organic material with a natural moisture content and is prone to changes in appearance including some warping and splitting particularly in extremes of temperature, this is natural and beyond our control. With regards to additional treatment applied by the customer we are not responsible for the cost or damage to any of the products.

As with most of the construction business we are governed by the weather and suppliers of raw materials, but will make best endeavours to keep to the timescale agreed once the order has been received.

Efflorescence is a natural phenomenon and does not affect the durability and performance of the concrete, and we cannot be held responsible for its occurrence.

We are not responsible for any foreign chemicals used on the surface of the slabs, ie: salt, brick acid, bleach etc., which all can and will damage concrete.

Weathering – just as natural stone, the appearance of concrete products will weather and change after a period of time exposed to the elements and dark patches may appear. Sealants can be used, but they can affect the colour and texture of the paving and we accept no responsibility for this or for any other costs or damage to the products. We do not recommend power washing the patio as it can damage the slabs and remove grouting. Washing with running water and softly brushing should be adequate to maintain your patio.

All goods will remain the property of Slabs ‘R’ Us Ltd until full payment is received. A non-refundable part-payment is required on all products.

Any costs incurred whilst trying to recover goods or payment ie: administration, solicitors fees etc., will be charged to the customer.  We will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid.

Photographs etc., within our brochure/website are for guideline purposes only and products may vary depending on customer’s requirements and raw material supplies.

COLLECTIONS POLICY

Loading of vehicles is the customer’s responsibility.  (Appropriate straps & PPE is advised).

All product measurements are nominal.  Weight, measurements and colours are all approximate and may vary slightly due to the nature of the products.

It is therefore up to the customer to only load / carry in their vehicle what they are comfortable and feel safe to do so.

Customers are not pressured to take all items in one go but must return within a reasonable agreed timescale.

If items such as sheds / log and bin stores, are requested to be kept whole for collection, the item must be collected immediately when ready as we are unable to store items.  If not, we will have no choice but to dismantle item for collection.

All items will be loose and required to be loaded by hand unless specifically requested.

It is the customer’s responsibility to check loading requirements upon ordering, i.e. palletising.

*Additional charges may apply*

We can advise on how best to load / store items into vehicles, i.e. patio slabs travel best on their edges but it is ultimately up to the customer and we take no responsibility for any damage that may occur during loading, transit and storage at customer’s premises.

Always handle with care as breakages and chipping may result from mishandling.

If an item is collected, we cannot be held responsible for any damage during transit.

DELIVERY POLICY

Delivery is a kerbside drop only, approximately within 1 metre of where the vehicle stops.

If the vehicle is allowed on your driveway etc on your request, off loading will be to the side of the vehicle (approximately within 1 metre of where the vehicle stops) and items WILL NOT be carried through houses or to another part of the premises, i.e. back gardens, into garages, etc due to Health and Safety Regulations / Insurance Policies / Covid Guidelines.

It is then the responsibility of the customer to ensure that the product is moved promptly and does not obstruct the carriageway or pavement and is stored / handled in a correct manner.

Risk of loss and damage of products passes to the customer on the date when the products are delivered or on the date of the first attempted delivery.

Suitable access will need to be available and in all cases it is the customers’ responsibility to provide a suitable area for offload, it is imperative the area is hard and level.  The more movement of the product after delivery could increase the likelihood of damage.  You must advise us of any restrictions that will impede the delivery vehicle from dropping the goods.

Our drivers are not insured to take goods onto your premises without permission.  If you require the driver to come off the public highway onto your property with the vehicle, the goods, or both, this is entirely at your own risk and if the driver / vehicle damages anything (e.g. manhole covers, tarmac, block paved drives, public footpaths, grassed areas, walls, pillars, gates, gate posts, trees etc.) the cost of repair will be your responsibility. We would point out that our drivers are very competent and you should have no cause for concern, we just have to point out the possible pit falls.

It is the customers’ responsibility to keep children and pets under control whilst the delivery is taking place.

Please be aware that if a delivery is turned away for any reason, the cost of the original delivery and any subsequent deliveries will be charged to the customer.

Please note that our delivery drivers have the right to decline to leave items in particular places and / or to leave items altogether if customers are rude or abusive towards them or have not been accurate in the description of their property / access.  Please be aware that they are trying to keep to a delivery schedule and all questions regarding deliveries should be asked prior to receiving your items.  Please be kind.

 These terms and conditions are subject to change and are updated regularly.